Please read Playcious Terms and Conditions carefully.

All purchases / event bookings are location specific and not interchangeable. Play passes, monthly passes, gift cards, field trips and party reservations are only valid at the location purchased.

Play passes, including the family pass, expire after your designated time slot is over. Arcade credits and redemption tickets DO NOT expire. Add-on attraction packages and bundles are valid for 3 months from the date of purchase.

Gift Cards can be used towards Playcious play passes, arcade and attraction packages, party bookings / private and corporate events, field trips and at Cafe Playcious. Gift cards are non-transferable, non-refundable and cannot be exchanged for cash. Any reservation or purchase made using your gift voucher will be subject to our normal booking / playcious policies. We are not responsible if a Gift Certificate is lost, stolen, destroyed or used without permission. Gift Cards expire 1 year from the date of purchase.

Party bookings (including private parties and field trips), are by advanced reservations ONLY and are subject to availability. 10 days notice is required for all party bookings. For any last minute bookings, please contact a Playcious team member and we will do our best to accommodate your group.

All reservations and / or play pass admissions must adhere to the time slot allotted. This time period must be STRICTLY adhered to by all guests. All patrons are asked to leave the Playcious facility at the end of their allocated time slot (this includes – but not limited to – the play area).

Waiver’s must be filled out and signed for each individual entering Playcious and must be completed by the parent / guardian (18+). We recommend completing your waiver/s online under the ‘waiver’ tab to avoid a longer wait time upon arrival.

Playcious is a Parent-Supervised Facility. Parents / Guardians are responsible for their children at all times. Playcious is NOT responsible for any injuries to children resulting from unsafe or careless use of the playground equipment.

Playcious is a SOCKS ONLY Facility. GRIP SOCKS are REQUIRED for all Children. Grip socks can be purchased at Playcious either online or at the front reception desk for $2.25 + hst. All socks’ sales are FINAL.

Playcious recommends all children wear pants, tights or leggings to be able to access all attractions / areas of our indoor playground.

Playcious is a Nut-Aware Facility. We do not carry any items with nuts; however, we cannot guarantee that all items have been made in a nut-free facility.

No outside food or drinks are allowed. Cafe Playcious offers a large assortment of food, snacks and beverages, including coffee. For parties (i.e. birthday parties) and / or field trips (advanced bookings only), please refer to our policies for outside food, which can be found in your confirmation email. Cleaning fee will apply.

Food and drinks are NOT to be consumed in the play area. Cafe Playcious provides a dining area for all guests to enjoy their meals and beverages.

No strollers allowed. Strollers can be left in the cubby area. Playcious is not responsible for any lost or stolen items. Please note that our facility is under 24 hour video surveillance.

Pinatas and confetti are not allowed.

Pet’s, alcohol, drugs and / or weapons are NOT ALLOWED in the facility.

Smoking is prohibited in the facility.

Bags and backpacks, excluding small purses, are not allowed into the playground area. Please keep all valuables at home or in your vehicle. If you do require to bring our bag for any reason, Playcious reserves the right to do a bag check prior to entering the playground to ensure everyone’s safety.

Any type of verbal or physical abuse or harassment towards Playcious Guests or Employees will not be tolerated! Playcious reserves the right to refuse admittance or ask you to leave: 1) If the equipment is being used improperly; 2) Your play is unsafe; 3) If you are disrespectful / abusive towards others.

If a child has an accident, accompanying parents / guardians will be responsible to clean and sanitize the affected areas of the playground. To follow, a Playcious staff member will completely sanitize and disinfect the area. Playcious reserves the right to charge the child’s parents / guardians for any sanitization costs in the event of an accident.

Refund Policy

Play Passes, Monthly Passes & Gift Cards

We do not issue refunds for general admission play passes / tickets, monthly passes and gift cards once they have been purchased, downloaded, and printed either at the facility or online. All purchases are FINAL.

Additional attractions and arcade packages are NON-REFUNDABLE. Arcade credits do not expire and Playcious Attraction Packages and Bundles are valid for 3 months from the date of purchase.

All Grip Socks purchases are FINAL.

Party Bookings / Field Trips

Bookings for parties / field trips are made by advanced reservations ONLY. A $100 non-refundable deposit is required to secure your reservation. A $500 non-refundable deposit is required for private / corporate parties.

All deposits are non-refundable and non-transferable. In case of any emergencies or conflicts, Playcious will honour a one-time ONLY date change. Party must be rescheduled within 7 calendar days of your original scheduled party date; subject to availability. Deposit fee transfer to a rescheduled party will be valid up to 1 year from the original party date.

Cancellations made within 7 calendar days of your party date will be subjected to FULL payment of the remaining party balance. In case a cancellation is made with a notice more than 7 calendar days prior to the party date, only a non-refundable deposit will be applicable.

Party add-ons, (excluding attractions and arcade packages) are not finalized until their FULL payment is made.

You are most welcome to contact us for assistance, should you experience any issues managing your party details.

At Playcious we enjoy being a part of your active day of family fun! We are here to assist you and your guests in any way we can. Our Playcious team is very helpful, friendly, organized and enthusiastic. We guarantee if you allow us, your day at Playcious will be absolutely unforgettable! We are here to assist your family / group with all that Playcious has to offer.

Our staff follows strict protocols to ensure everyone’s safety and well being. Thank you for following our policies and guidelines and helping us make Playcious the best it can be!

Covid Protocols

The following procedures and protocols will remain in place until further notice for all Playcious guests. Please ensure all your guests are aware of Playcious Covid Protocols and Procedures prior to your party or visit to Playcious.

  1. Temperature checks: Each guest will have their temperature checked using an infrared thermometer prior to entering Playcious to help ensure that everyone who comes into the facility is in good health. Anyone with a temperature over 38 degrees celsius or experiencing any flu like symptoms will not be allowed in the facility.
  2. Covid Screening: Each guest will be required to fill out a covid health screening questionnaire. The questionnaire may be completed online, on paper or verbally upon entrance.
  3. Mask Mandate: As per the Halton and York Region by-law, customers and staff are required to wear masks in the facility. Individuals five years of age and over are required to wear a non-medical mask or face covering in enclosed (indoor) public places, unless exemptions apply. Every parent or guardian that enters the facility is also required to wear a non-medical mask or face covering. Children with special needs or an underlying medical condition are exempt, even if they are five years of age or older. Masks can be taken off while in the cafeteria or party rooms while sitting and eating or consuming a beverage. While children are performing vigorous activities, such as wall climbing, they may place their mask below their chin. Please ensure that a mask is worn at any time where it is not possible to socially distance from other guests that are not in your social circle.
  4. Social Distancing in Effect: We ask that while all guests are roaming / playing in and around the playground that you keep a distance of at least 2 metres between you and anyone who is not within your group of family and friends.
  5. Increased Sanitizer Stations: Sanitizer stations have been increased all around the facility. A designated staff member will ensure that all children sanitize their hands prior to entering each ride / attraction and will be sanitizing the ride / attraction after each use.
  6. 30 Minutes Closures in between Time Slots for Full Cleaning and Sanitization: Playcious will be closing every 2 hours to fully clean and sanitize our facility, including our 4-storey jungle gym. We kindly ask that all guests make their way out of the facility at he end of their time slot.
  7. Increased Sanitization and Cleaning around the Facility during operating hours: Playcious staff will ensure that all major touch points are cleaned and sanitized after each use.

*We have temporarily closed our ball pit and the top floor of the jungle gym to allow for more precise cleaning and sanitization and limit the spread of germs*

At Playcious we enjoy being a part of your active day of family fun! We are here to assist you and your guests in any way we can. Our Playcious team is very helpful, friendly, organized and enthusiastic. We guarantee if you allow us, your day at Playcious will be absolutely unforgettable! We are here to assist your family / group with all that Playcious has to offer.

Our staff follows strict protocols to ensure everyone’s safety and well being. Thank you for following our policies and guidelines and helping us make Playcious the best it can be!