Please read Playcious Refund Policy carefully.
All purchases / event bookings are location specific and not interchangeable. Play passes / tickets, monthly passes, gift cards and party reservations are valid only at the location they are purchased from.
Play Passes / Tickets, Monthly Passes & Gift Cards
We do not issue refunds for general admission play passes / tickets, monthly passes and gift cards once they have been purchased, downloaded, and printed either at the facility or online. All purchases are FINAL.
Additional attractions and arcade packages are NON-REFUNDABLE. Arcade credits do not expire; while Playcious Attraction Packages and Bundles are valid for 3 months from the date of purchase.
All Grip Socks purchases are FINAL.
Party Bookings / Field Trips
Bookings for parties / field trips are made by advanced reservations ONLY. A $100 nonrefundable deposit is required to secure your reservation. A $500 non-refundable deposit is required for private / corporate parties.
All deposits are non-refundable and non-transferable. In case of any emergencies or conflicts, Playcious will honour a one-time ONLY date change. Party must be rescheduled within 7 calendar days of your original scheduled party date; subject to availability. Deposit fee transfer to a rescheduled party will be valid up to 1 year from the original party date.
Cancellations made within 7 calendar days of your party date will be subjected to FULL payment of the remaining party balance. In case a cancellation is made with a notice more than 7 calendar days prior to the party date, only a non-refundable deposit will be applicable.
Party add-ons (excluding attractions and arcade packages) are not finalized until their FULL payment is made.