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Policies and Procedures


Our main goal at Playcious is to ensure that everyone is having fun, staying active and most importantly staying safe and healthy. During these difficult times we are taking extra precautions by introducing new safety rules and standards to our everyday cleaning practices.

We are very thankful that the Ontario Government has put our regions on Phase 3 reopening level. It is therefore, we are committed to providing a safe experience to our valued customers.

Maximum 50 people

Practice social distancing

We have increased the frequency of cleaning and sanitization

Floor decals have been added

Sanitizer stations have been added throughout the facility

Together lets make your experience safe and fun Thank you

Covid-19 Screening (Staff & Customers)

Temperature Checks

  • We will be using infrared thermometers to check the temperature of each staff member before their shift begins.
  • All customers/ Playcious players will have their temperature checked upon entrance into the facility to ensure that everyone who comes into the facility is in good health.
  • Anyone with a temperature over 38 degrees celsius or experiencing any flu like symptoms will not be allowed in the facility.

Pre-screening Questionnaire

  • All staff is required to fill out a health screening questionnaire before each shift.
  • All Playcious customers are required to fill out a health screening questionnaire. The questionnaire may be completed online, on paper or verbally upon entrance.

Increased Sanitization

  • Upon entrance into the facility, all customers/guests will be asked to sanitize their hands.
  • Sanitizer stations have been increased all around the facility.
  • An appointed staff member will be constantly sanitizing all surfaces that are considered frequent points of contact (i.e, door handles, washroom knobs, pin pads, etc). Washrooms are being fully sanitized/cleaned every 30 minutes.
  • Playcious will be closing after each 2 hour time slot for 30 minutes for cleaning and sanitizing the facility before the next group arrives.
  • Our well trained staff are cleaning and sanitizing the facility continuously, including the cafe, all surfaces, floors, rides, arcade games and the 4-storey structure. A hard clean/sanitization is performed on a nightly basis.

Physical/ Social Distancing

  • Floor decals have been added to assist with social distancing. We encourage patrons to continue practicing social distancing – 2m/6ft apart from others.
  • Clear barriers have been added to the reception and cafe counter to ensure a safe distance between staff and customers.
  • All lounging areas, including the cafe, have been adjusted to ensure all tables, chairs or couches remain 2m/6ft apart from one another.

Face Masks and Face Coverings

  • As per the Halton and York Region by-law, customers and staff are required to wear masks in the facility.
  • We encourage all customers to bring their own mask. Masks will be on sale in our facility for $1.
  • Individuals five years of age and over are required to wear a non-medical mask or face covering in enclosed (indoor) public places, unless exemptions apply.

    Exemptions

  • Every parent or guardian that enters the facility is also required to wear a non-medical mask or face covering.
  • Children with special needs or an underlying medical condition are exempt, even if they are five years of age or older.
  • For more detailed information on MANDATORY MASKS, click the links below

    York Region

    Halton Region

Limited Admission

  • As per Ontario Government Regulations, we will be allowing a maximum of 50 people in the facility.
  • We encourage all Playcious guests to fill out the health screening questionnaire, sign a waiver and pay online ahead of time. With the revised two hour time slots, this will allow you to maximize your time here at Playcious.

Play areas and Attractions

  • During operational hours, all rides will have an attendant monitoring/ controlling the line. The designated staff member will ensure that all children sanitize their hands prior to entering the ride and will be sanitizing the ride after each use.
  • Floor decals have been added to assist with social distancing.
  • All toy materials and equipment are disinfected and cleaned between uses.
  • We have temporarily closed our ball pit and the top 2 floors of the jungle gym to allow for more precise cleaning and sanitization and limit the spread of germs.
  • We encourage all children to take turns using the equipment in the jungle gym. A staff member is frequently monitoring the structure to assist with this.

Additional Protective Measures to Help Keep Everyone Safe

  • Stay home when you are sick!
  • Wash hands often. Avoid touching your face with unwashed hands.
  • Cough or sneeze into your elbow.
  • Wear a face mask or covering when in an enclosed, public setting.
  • We encourage all customers to pre-purchase their tickets online.
    Click here for more information & Covid-19 updates:
    York Region

    Halton Region

    Toronto